Refund & Return Policy
We want you to love what you ordered. If something isn’t right, we’ll make it right — that’s a promise. Here’s exactly how our return process works, so there are no surprises.
📅 Our Return Window
You have 30 days from the date of delivery to request a return, for any reason.
✅ What Qualifies for a Return
To be eligible for a return, your item must be:
- Unused, unworn, and unwashed
- In original condition with all tags still attached
- In its original packaging
- Accompanied by proof of purchase (order number or confirmation email)
Items that don’t meet these conditions may be denied a refund and sent back to you.
🚫 Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned or exchanged:
- Intimates, underwear, and swimwear
- Items marked “Final Sale” or “Clearance” at checkout
- Gift cards
- Any item showing signs of wear, washing, or damage not caused by us
⏱️ Order Cancellations
Since orders are sent to our fulfillment partners quickly to get them to you as fast as possible, cancellation requests can only be honored within 12 hours of placing your order. After this window, your order may have already entered processing and cannot be cancelled — but you’re always welcome to return it once it arrives, following the process below.
📦 How to Start a Return — Step by Step
- Email us at info@uswus.com within 30 days of delivery, including your order number and reason for return.
- We’ll send you return authorization and instructions, including the return address, within 1–2 business days.
- Pack your item securely, with original tags and packaging intact.
- Ship the item back to the address provided. We recommend using a trackable shipping method.
- We’ll process your refund within 5–7 business days of receiving and inspecting your returned item.
🚚 Who Pays for Return Shipping?
- If you’re returning an item because you changed your mind (wrong size, didn’t like it, etc.), return shipping costs are the customer’s responsibility.
- If we made a mistake — you received a damaged, defective, or incorrect item — we cover 100% of the return shipping cost, and you’ll receive a full refund or free replacement, your choice.
We do not charge a restocking fee.
💳 Refunds
- Refunds are issued to your original payment method.
- Once your return is received and inspected, refunds are processed within 5–7 business days.
- Depending on your bank or card issuer, it may take an additional 3–5 business days for the refund to appear on your statement.
- You’ll receive an email confirmation once your refund has been issued.
🔄 Exchanges
Want a different size or color instead? Just let us know when you email us — we’re happy to arrange an exchange, subject to availability.
⚠️ Damaged, Defective, or Incorrect Items
Mistakes are rare, but if one happens, we own it. If your item arrives damaged, defective, or isn’t what you ordered:
- Email us at info@uswus.com within 48–72 hours of delivery
- Include your order number and a photo of the issue
- We’ll send a free replacement or issue a full refund — at no cost to you
📬 Shipping Delays
Most orders arrive within 3–8 business days after processing (1–2 business days). Occasionally, due to the origin of certain items, delivery can take up to 21 business days. If your order is taking longer than expected, reach out to us anytime — we’ll track it down and keep you updated every step of the way.
A Note on Return Fraud
To keep prices fair for everyone, we reserve the right to refuse a refund or return if an item shows signs of wear, is missing original tags/packaging, or if we detect a pattern consistent with return abuse. This policy exists to protect our honest customers — the vast majority of whom will never encounter it.
Questions?
We’re always happy to help. Reach out anytime:
Wide Leg Co uswus.com