Return & Refund Policy

We want you to shop with confidence at USWUS.com. If something isn’t right with your order, we’re here to help. Please review our Returns & Refunds Policy below.

1. Non-Returnable Items (Hygiene & Safety)

Our products are beauty and personal care devices. For hygiene and safety reasons, we cannot accept returns on any item that has been opened, used, or removed from its original packaging.
This policy ensures the health and safety of all our customers.

2. Eligible Returns

You may request a return if:

  • The product is unused, unopened, and in its original packaging.
  • The request is made within 14 days of delivery.
  • Proof of purchase (order confirmation) is provided.

3. Damaged, Defective, or Wrong Items

If you receive a product that is defective, damaged in transit, or not what you ordered:

  • Please contact us at info@uswus.com within 14 days of delivery.
  • Provide your order number and clear photos of the product and packaging.
  • Once approved, we will send a replacement or issue a full refund at no extra cost.

4. Return Shipping

  • Customers are responsible for return shipping costs for all non-defective items.
  • We recommend using a trackable shipping service to ensure your return is received safely.

5. Refund Process

  • Once your return is received and inspected, we’ll notify you by email.
  • If approved, your refund will be issued to your original payment method within 5–10 business days (depending on your bank or payment provider).

6. Final Sale Items

Certain items cannot be returned, including:

  • Gift cards (if offered).
  • Items marked as Final Sale.

7. How to Start a Return

To request a return or report an issue, please contact our customer service team:
📧 info@uswus.com

Please include:

  • Your order number
  • Product details
  • Photos (if applicable)
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