1. Returns

We want you to be 100% satisfied with your purchase at USWUS.com. If for any reason you’re not happy with your item, you may request a return within 10 days of receiving your order. Please make sure your item meets the following conditions:

• Item must be unused, in its original packaging, and in the same condition as you received it.
• Certain items, such as perishable goods, personal care items, and clearance items, are non-returnable.

To start a return, please contact our customer support team at info@uswus.com with your order number and reason for return.

2. Refunds

Once your return is received and inspected, we will notify you about the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

3. Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact us at info@uswus.com with details and photos if necessary.

4. Non-Returnable Items

The following items are not eligible for return:

• Perishable goods (like food, flowers, or plants)
• Customized items or personalized gifts
• Gift cards
• Clearance or final sale items

5. Shipping Costs

• Return Shipping: Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect.
• Refund of Shipping Costs: Original shipping fees are non-refundable unless the return is due to an error on our part.

6. Contact Us

For any questions about your return or refund, please reach out to our support team at info@uswus.com.